You can exchange an item purchased by reaching out to our Customer Care Ambassador via WhatsApp at +33 6 50 99 8071 or by email at contact@NTERDI.com.

All exchanges are subject to a quality check. The item must be in perfect condition, returned within 10 days of purchase, and include the original certificate, warranty card, and packaging. Personalized creations are not eligible for return or exchange.

For more details on the terms, conditions, and procedures for returns and exchanges, please refer to our Conditions of Sale or contact us.

Condition of Exchanged Products

We will verify that the exchanged product meets the conditions outlined in our Exchange Policy. If it does, we will proceed with the applicable exchange.

Our products must be returned in new, unused condition, with all protective materials intact and tags or stickers still attached (if applicable). The exchange must also include the original NTERDI box and packaging, along with any accessories and documents. For example, Vol O Vent bracelets that have been adjusted at your request must be returned with the same number of links as in the original delivery package.

We reserve the right to refuse an exchange if the product shows signs of wear, has been used, or altered in any way.

All exchanges will undergo a strict Quality Control (QC) process to ensure they meet the required standards. If the products fail QC, we will reject the exchange and return the items to you. If the products pass QC, we will process the applicable exchange.

Failure to comply with these conditions may result in the exchange being refused, and the product will be sent back to you at your cost.