These Conditions of Sale apply to any sales of NTERDI products or services that you may order from NTERDI using the website www.nterdi.com and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platforms”).

NTERDI owns and edits the Platforms pursuant to the Terms of Use, and Privacy Policy, which is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing an order, you agree to be bound by the Terms of Use and Privacy Policy, the terms of which are incorporated into these Conditions of Sale.

Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Platforms. Please note that before placing an order for products, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products.

Updates to These Conditions of Sale

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

Product Availability & Quantity

All orders placed through the website are subject to availability and acceptance of such orders by us. Products shown on the Platforms, which cannot be added to the shopping bag, are not available for sale via the Platforms. NTERDI can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.

Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

Order Process

1. Add to Shopping Bag: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment.
2. Guest/My Account Checkout: When you are ready, you then proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several products you have selected from the shopping bag as part of the checkout process.
3. Delivery, Review, and Payment: As part of the checkout process, you add and review your order details and personal information (including e-mail, shipping address, billing address, and payment information). You should carefully check and confirm all details on the order summary page before placing your order.

Prices, Taxes, and Shipping Costs

All prices shown on the product pages of the Platforms include 5% VAT but exclude shipping costs and other taxes unless otherwise stated. The applicable currency will be updated based on the shipping destination after you provide us with the delivery address and will be shown in your shopping bag before you place your order.

Shipping costs, if any, are described in the Shipping Policy below or on the Sales Channels. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options.

Payment

We accept the methods of payment identified as part of the order process mentioned on the website. Depending upon the means of payment, we may require additional information, including specific forms of identification.

If we are unable to fulfill our shipping or delivery obligations as outlined below, we will notify you via email and issue a refund for the pre-payment without undue delay.

Exchange Policy

You can exchange an item purchased by reaching out to our Customer Care Ambassador via WhatsApp at +33 6 50 99 8071 or by email at contact@NTERDI.com.

All exchanges are subject to a quality check. The item must be in perfect condition, returned within 10 days of purchase, and include the original certificate, warranty card, and packaging. Personalized creations are not eligible for return or exchange.